Returns and Exchanges

Thank you for choosing Cicks for your purchase. We want to ensure you have a satisfactory experience with our products. Please review our return policy below:

  1. General Returns:
  • We do not issue refunds or returns for purchased products unless specified otherwise in the following cases.
  1. Defective or Damaged Products:
  • If you receive a defective or damaged product, please contact our customer service within 7 days of receiving the product.
  • We will request photographic evidence of the defective or damaged item before processing the return.
  1. Shipping Errors:
  • In the event you receive the wrong product due to our mistake, please notify us within 7 days of receiving the package.
  • We will cover the shipping costs associated with returning the incorrect item and shipping the correct product.
  1. Size Exchanges or Other Preferences:
  • We do not accept returns or exchanges for reasons such as changing the size or other personal preferences. Please ensure you select the correct size and carefully review your order before confirming.
  1. Return Process:
  • To initiate the return process, contact our customer service with clear details regarding the reason for the return.
  • We will provide you with the necessary instructions for returning the product.
  1. Return Conditions:
  • Products must be returned in their original condition, with all original tags and packaging.
  • We reserve the right to reject returns if the product does not meet our return conditions.
  1. Processing Time:
  • Once we receive the returned product, we will process the return within a reasonable timeframe. You will be notified by email once the process is complete.
  1. Refunds:
  • Upon approval of the return, we will issue a refund using the same payment method used for the purchase.

This policy is subject to change without prior notice. We recommend reviewing our return policy before making a purchase. If you have any additional questions, please feel free to contact our customer service.

Thank you for choosing Cicks.

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